Shipping and Returns

SHIPPING

Standard Shipping in Australia is included in sale price of items. Express Shipping in Australia is an extra $5. Please contact us directly for international purchases as shipping fees will apply.

We aim to dispatch orders by the next business day but during busy sales events, it may take a little longer.

For all online orders (merchandise and/or coffee), we ship via Australia Post. From dispatch, you can expect most standard delivery orders approximately 5-8 business days and for all Express Shipping approximately 3-5 business days. For rural areas of Australia, this may take longer. International delivery times are dependant on customs, shipping and local postal services.

All postage is sent with tracking details as long as you provide an email address. If you haven’t received your order within the above timeframes, please don’t hesitate to contact us at hello@brewjays.com.au and we will happily chase it up for you.

Please note these are only estimates—postal delays caused by these providers are outside our control once goods have been passed over for dispatch. There may be some postal delays due to COVID-19 issues.

rETURNS

As a fresh product, Brew Jays Coffee Roasters are unable to offer a return or refund on change of mind or incorrectly ordered roasted coffee purchases once items have been shipped. If items have not been shipped, please contact hello@brewjays.com.au as soon as possible after purchase to make amendments.

If coffee items are faulty or damaged in transit we will happily provide a replacement or refund with photographic proof of fault emailed to hello@brewjays.com.au within 14 days of recieving of the item.

For merchandise, we will accept a return or exchange within 30 days of receipt of the item, pending items are returned at the customer’s expense, unused and in their original packaging. If there is any damage or fault we will happily provide a replacement or refund with photographic proof of fault emailed to hello@brewjays.com.au within 30 days of receipt of the item.

We recommend using Registered Post for all returns as lost, stolen or damaged items will be the responsibility of the customer.